Returns & Exchanges
If for any reason you are not happy with your purchase, let's fix that!
We will accept returns or exchanges on items that were purchased at full price and that are returned in their original unworn, unwashed condition with all tags intact within 5 days of purchase. Shoes will be accepted only if returned in their original, undamaged shoebox or bag.
We do not accept returns on VINTAGE, jewelry, sunglasses, apothecary, beauty, intimates, and swimwear.
Please email firstname.lastname@example.org within 5 days of receiving your order to be issued a Return Authorization Number (RA#). Returns must be postmarked within 5 days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 5-day requirement for RA# request will only be considered for online store credit or exchange.
Please carefully package the item(s) preferably in their original packing materials and mail it via USPS with delivery confirmation (or another comparable service with tracking).
Clients are responsible for their return shipping costs and any incurred import duties/taxes or customs charges on the package (on both original and return shipments) if opting for a refund or store credit. Please note that original shipping costs are non-refundable.
Please mail your return with the original receipt to the following address:
3649 Falls Rd.
Baltimore, Maryland 21211
Upon acceptance of the return package, refunds will be processed within 5 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.
If there was a mistake on the part of Hunting Ground, or in the case that the item received is defected/damaged, shipping costs for delivery and return will be compensated.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
In-Store Returns of Online Purchases
Please note that our company return policy differs for in-store and online purchases. To avoid any confusion please adhere to the following instructions if you wish to return an online order at the store location:
If you are local and would prefer to return your item(s) in store, you must email email@example.com to request an RA#. A member from our customer service team will then respond with approval that the item can be brought in to the store location for an in-store return.
In the case that the client returning the item is not the original purchaser, store credit can be given in the amount of the original purchase price not including shipping. When requesting your RA#, please specify that you would like store credit.
Returns on Sale Items
All items purchased on sale or with a promotional code are considered FINAL SALE. Items will not be eligible for return/exchange or store credit.
Discount Codes & Temporary Promotions
Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.
Price Adjustment Policy
Hunting Ground offers a price adjustment policy for sale items that are purchased within 3 days prior to start date of sale. This does not apply to temporary promotions. Adjustments must be claimed within 3 days of sale start date. Please note that the exact style and size must be available for purchase when your request is made. We are unable to offer price adjustments to items that were originally purchased on sale or with a promotional code or on items that are temporarily reduced in price.
Sale price adjustments will be returned in the form of online store credit only.